Update: Political System on Velik & Callida

  • Hello everyone,


    as we faced issues with the Political System on the servers Velik & Callida after the last maintenance, we'll manually activate the speciality store merchants and Cleric of Restoration on both servers today.


    As the political system cycle is also out of synch, we'll deactivate the political system on both servers until the next registration period starts on the 10th of October.


    With the manual activation of all necessary NPCs, you'll still be able to enjoy everything TERA has to offer until the system will be available again.


    We're sorry for any inconvenience caused by this.


    Regards

  • So what Is being done about the gold spent on registration, the tokens/quest turn ins and the loss of earnings through taxes?

  • Quote from Raven;2198848

    With the manual activation of all necessary NPCs, you'll still be able to enjoy everything TERA has to offer until the system will be available again.


    Unless you were one of the Vanarch guilds that got elected, in which case you can't enjoy everything - you miss out on a month of running a province. The political system is a major draw for a lot of the long term players, and certainly for me personally it's one of the most fun aspects of Tera in relation to other MMOs.


    Is there any compensation going to be given to the guilds that ran for vanarch this time round and effectively wasted the 2k gold and catharnach tokens (not that this is a major amount, but for some smaller guilds it might be).


    I'm disappointed. It's going to make it very difficult to trust the vanarch system again if it's effectively deleted for a month - have you identified what caused the issue and can you assert that it wont happen again? Because a lot of the vanarch guilds put in a lot of effort grinding policy points and campaigning and to have all that effectively "deleted" feels a bit of a kick in the teeth. Why should we put in all the effort in the next vanarch cycle if there's a chance it will be for nothing again.


    I'm glad for the sake of the server that the vendors and clerics are back up... but speaking as representative of a vanarch guild that puts a lot of effort into organising events around our province, I'm intensely disappointed.


    If compensation isnt given to the guilds that won the vanarchy, and we can't be assured that it wont happen again, I can see guilds being intensely reluctant to run for vanarch at all in the future.


    EDIT - Also it seems all the opened stores are at 5% taxes. Pretty much every Vanarch guild on Velik sets their taxes to 1% so the server is having to pay more right now anyway.


  • Hi,


    of course it is not perfect, but with the current situation bringing back the NPCs was the most important thing for now. We also clarified the issue with Bluehole, so it should not happen again, but it was related to the crashes after the maintenance.


    Again, we're sorry for the affected guilds and vanarchs on Velika and Callida, but bringing back the NPCs and server stability had the highest priority, as it was affecting everyone playing on those servers.


    Regards

  • Quote from boogstar;2198902

    activate today? when?


    The NPCs should be active now on Velik.

  • Thank you for opening the NPCs! No more having to beg for charms in PUGs :o


    But as said above, not only did the Vanarch guilds lose their application gold and token, but also cashed in a serious amount of points for their regions. Hopefully, there will be some sort of compensation :/

    Just living in the database~


  • Hi,
    i'm just glad that the NPCs got back to the server but, as i am reading, on october 10th there will be another registration period, and after that, another voting period, that is to see that current elected vanarchs (that were actually voted) wont get any varnarchy period as they gained through voting, because maybe some other guilds go for that province and some other alliances make another guild win vanarchy, leaving you outside.
    The most fair thing despite the issue would be the actual elected vanarchs have their vanarchy month where they won this last voting.
    We put our effort in one voting period, and now it seems it all was a waste of time and gold.
    Sincerely, seems not fair to me.

  • Quote from Raven;2198944


    Again, we're sorry for the affected guilds and vanarchs on Velika and Callida, but bringing back the NPCs and server stability had the highest priority, as it was affecting everyone playing on those servers.


    Oh I can understand that - for sure the convenience of the NPCs and server stability is the priority, as it affects by far the most amount of players.


    But is there no chance of injecting the 2000g and 100 catharnach tokens that each guild paid back into the system? Most vanarch guilds use the taxes they earn from the period to pay off the registration fee, and a lot of smaller guilds will be very deterred from running again if they feel they've just flat out lost that.

  • Well, that was certainly one of the more disappointing solutions that could happen. I mean, it's good that the stores get opened again, but ending up with just a 4 hour Vanarchy the first time I run.... not fun >_> And, yea, would be very grateful if we could get a refund of the money and tokens we used.


    I will definitely register and run again though. Just wish the next registration phase would open sooner, but I guess that is because you want the Vanarch periods to be synchronised across all the servers.

  • Quote from kadaju;2199058

    And, yea, would be very grateful if we could get a refund of the money and tokens we used.


    Just had it confirmed, we wont be getting any compensation or refund for the gold/time spend investing in this month's vanarchy.


    Oh, and /global chat today seems to imply that the bulk of the server generally detests the vanarchs and would rather the system didn't exist. Does make one wonder why we bother, sometimes, but we do get some good feedback when we do a good job.


    Wondering how to pull something more positive out of this experience.

  • Most people just want everything opened everywhere all the time. When a vanarch is doing a bad job at this they aren't and that's pretty much the only thing people will notice.


    By the way, can the tax please be set to 1% or none? Seems to be set to the highest possible, that's a lot of money being drained from the Velik economy. When there's a vanarch this is going back into the economy, now it's just disappearing into the void.

    Mystic Walkie | Lancer Crusix | Gunner Gunneria

  • Honestly i think this whole situation has been a joke. Guilds put time and effort into vanarchy and now they just get nothing at all. "We screwed up our update and you lost out but tough deal with it" That seems like the approach of this company to the game and it's players in general. Just another in the list of failures to come out of this thing like the lost hours people couldn't play the game they were paying for. But tough we have to deal with it.


    I think i'll be moving on when my subscription ends in a couple of weeks. Kind of sick of the constant mess ups and now the fact one of the most interesting aspects of the game is being treated so poorly and players who put hours of effort and love into the game being pushed aside because of the apathy of those running the game just puts me off pouring more money in.


    Why line the pockets of people who don't care at all about the enjoyment of players?

  • Quote from Sapphidia;2199154

    Just had it confirmed, we wont be getting any compensation or refund for the gold/time spend investing in this month's vanarchy.


    Wondering how to pull something more positive out of this experience.


    No compensation at all is a major setback and not encouraging.
    There is nothing positive about this, so stop wondering.


    Any aide can create items and gold out of thin air, or at least could in order to get the CE items to the eligible people, but apparently it's a major problem to do the same thing to refund a guild of their resources spent for a Vanarchy they can't enjoy.
    If I were a community manager, I'd take Moondoggie's statement VERY seriously; I am willing to bet my ridiculous monthly salary that many of the players on both servers are currently feeling the same way, and unless Gameforge is willing to fix this somehow (Kaeh's suggestion seems appropriate to me), it could mean a serious dent in subscriptions.
    There is nothing wrong with helping the community with something more than just repetitive, silly and boring excuses and apologies; the resources refunded to the Vanarchs will be spent on a new period anyway and if not, you can't really blame them for not trusting the political system anymore.

  • I mailed Silvanoshi with my thoughts on the matter, not really wanting to be soapboxy or such, but that was before I'd heard he was moving on. So I figured I'd post my message to him in the hope that it rings true with other Vanarchs:



    This has certainly hurt my desire to play Tera with my usual chirp and optimism. Certainly on Velik, where there's a big community drive to keep taxes at 1% across the board in all provinces, running for vanarchy gives very little physical reward for the amount of effort you need to put in to grind policy points.


    Losing 60,000 policy points, 2000g, and any profit from taxes that we would have used to pay for prizes for our events isnt the end of the world, but it still hurts. This bug not that much different to a hypothetical situation where a player grinds battlegrounds for points, buys a weapon, and then the weapon is deleted in a server crash. That player would feel hurt and angry that their grinding time was wasted and would raise a support ticket to have either the weapon or the points restored, so this doesnt feel much different.


    The vanarch guilds help shape the community and you've seen how disgruntled the player base gets when there are NO stores open. Vanarchs have to work in their own time to make sure that happens, with the only reward being a horse and the swift anger of the community if we fail to get stores open in time. On other more populated servers where taxes get set high and there's a lot of competition, then the reward is the money, but on Velik at least it's very different - any guild that dares to raise taxes above 1% gets scorned, and there are only just enough vanarch guilds running to fill each zone, so it's very much a responsibility more than a reward.


    I'm not expecting anything, of course, but wanted to at least put down an official comment as a previously very happy customer who's now bitterly disappointed that one of the most fun and unique elements of the game has now got a big black cloud hanging over it. It's not so much about the physical compensation, but more that the feeling that the work and effort the Vanarchs put in for the benefit of the community was for nothing and noone really cares.


    Compensating the guilds in the vanarch race (this would be all those who ran, not just the winners of course) would go a long way to softening the frustration of this one. 2000g and 100 tokens doesnt sound like much, and there's not really any getting back of the large amounts of policy points guilds wasted, but it's more of the principle of the thing. Guilds invested time and money into something which didn't exist, and the corporate response is "tough, your fault". If there was a huge reward for running provinces on Velik then it would even out over time, but many guilds put in their time and energy purely for the good of the community and get virtually nothing out of it bar a nice warm feeling (and a shiny horse).


    Meow will run again on the 10th, of course, I'm sure a lot of the other guilds will. But it will be somewhat reluctantly, with a good deal of trepidation, and a big feeling that noone really gives a damn.

  • *Pats Elly*
    Can't really add anything to that, pretty much sums it up nicely.


    Don't worry, I'll make u some cookies to cheer you up abit. (I swear I won't put strange alchemical components in them!)

  • yep yep i agree with Ellorah Compleetly
    aside from the 2k fee and rewards
    having won our hardest and best Vanarch since Start
    and having it taken in less then 4 hours hurts
    also the harsh comments of not thinking people
    especially at nexus , whille i was still in... since broker / specialty was gone
    makes you wonder why we do this since tax profit in helkan is 1.5k
    ( most likely higher then other still so pardon for that )
    and 55k vanarch points wasted...


    also members are missing our horses
    some even have named them ^^ ( like me )


    that aside i can understand that such things happen
    its normall even blizzard has such errors
    can happen yet the way you respond is most important
    the least what they could do is write a in-game mail to the vanarchs
    explaining what happend with maybe refund
    its a small trouble tbh
    with this occuring it may scares New vanarchs in a server were there are few


    Pardon for my bad english
    must express that i feel sorry for the vanarchs or Velik

  • Hello everyone,


    the new registration period will start tomorrow at noon. The political system will then be active again for Velik and Callida so you can prepare to register your guild tomorrow.
    Until the new vanarchs have been chosen, all political system NPC's have been activated manually again.
    We apologise again for any inconvenience.


    Greetings
    Tiala